If you're struggling to login to your account, there are a few basic things to check first:

Ensure you're logging in to the right Cascade instance

Each customer has there own instance of Cascade with a dedicated login page. This will be in the form of:


If you're not sure what your instance name is, we've built a tool that you can use to look it up here.

Trouble with usernames and passwords

If you know your instance name and have found the right login page, you may be having issues with your username and password. The easiest way to solve this is by doing a password reset. On your login page you should see a link that says 'I forgot my password or username'. Click that and enter your email address and you should receive an email with your username and steps to reset your password.

If you for any reason you're having trouble, get in touch with our team via live chat and we will help resolve your login problem.

Other reasons why you might not be able to login

In rare cases there may be other issues that are preventing you from logging in to your account. In all cases, the easiest solution is to contact us via live chat to assist. However for reference, here are a few reasons why you may not be able to login to your account:

  • Your organization has enabled single sign-on. In this case, you'll need to contact your own single sign-on administrator.
  • Your user account has been disabled by your Cascade administrator.
  • You have been un-appointed from your role in Cascade.
Did this answer your question?